← Back to work

GovTech · 2023

Cloud Video Exchange

Unifying video feeds across government agencies into one clear, secure platform.

GovernmentVideoUX Research

Role: UX/UI Design Lead

The Problem

Government agencies across Singapore each run their own video systems — different brands, different interfaces, no shared access. When agencies need to coordinate (events, incidents, investigations), there's no unified way to view or share feeds.

Constraints

  • Must follow GovTech's branding and design system
  • Operators are non-technical — the interface can't require training
  • Must scale from a single monitor to multi-screen command centres
  • Tight sprint cycles with constant prioritisation trade-offs

Discovery

Worked with a UX designer on the initial user journey mapping. We identified pain points and defined what the platform actually needed to do. Iterated designs with the CVX project team at GovTech throughout the process. From there, I owned the UI — all screens, IA, and interaction design.

Three core user needs emerged:

  1. View all feeds in one place, regardless of camera vendor
  2. Share specific feeds with another agency — with time-limited, auditable access
  3. Pull footage from multiple agencies into one view for investigations
USER JOURNEY MAPOperator workflow pain points — mapped during discoveryNEED VIDEOFIND SOURCEGET ACCESSVIEW FEEDNeutralFrustratedBlockedRelievedACTIONIncident reported,need eyes on siteFigure out whichagency owns thenearby camerasCall the agency,request access orphysical footageView feed ontheir system→→→PAIN POINTSNo unified viewof available camerasDifferent systems,no central directoryManual phone calls,slow approval processUnfamiliar interface,separate loginsCVX SOLVESAll feeds, one dashboardCross-agency directoryInstant share withpermissionsOne interface for allOperator workflow pain points — mapped during discovery

Design Decisions

IA structured around tasks, not systems. Operators think "I need to view this feed" — not "I need to access the cross-agency VMS adapter." The platform is organised into Monitor, Share, and Investigate workflows.

Permission-first sharing. Nothing is open by default. Every share requires explicit action — who gets access, to what, for how long. All logged.

Contextual alerts. AI analytics surface within the operator's existing workflow instead of a separate dashboard.

Scalable layouts. The same interface adapts from a laptop to a 6-screen command centre without a different product.

CVX Wireframe

Sharing Flow

The most complex feature — cross-agency video sharing that's secure enough for government but fast enough to set up during a live incident.

CROSS-AGENCY SHARING FLOW01Select feedsChoose cameras to share↓02Set permissionsAgency, access level, expiry↓03Confirm and shareReview, then send notification↓04MonitorUnified view with audit trail↓05Auto-expireAccess revoked on schedulePermission-first · Time-bound · Fully auditable

Deliverables

  • Information Architecture
  • Design System
  • Colour Guide
  • Full UI screens and interaction design
  • Developer handoff with internal engineering team

Outcome

CVX is live as part of the Singapore Government Tech Stack (SGTS). Used across agencies for real-time monitoring, cross-agency sharing, and AI-powered video analytics.